Case Studies
It's the small things that really matter.
With over 21 years in the luxury hotel space Gary Grove has the expertise to develop strategies, thinking, and guidelines to help build a reputation that is complimented by a customer centric approach and service excellence to drive customer retention and develop new customers, building long term relationships.
Case Study 1
Business Case – Sales Organizational Alignment
Challenge – Reduce costs of 10 independent hotel organizations while driving revenue targets.
Objective – develop a sales team to provide worldwide coverage for 10 hotels in the Caribbean and Mexico.
Case Study 2
Business Case – Building New Strategies from the 08-09 Downturn
Challenge – The economic downturn beginning in 2008 and 2009 devasted multiple business types. The President at the time further enhanced the impact for luxury hotels by calling out meetings as being “boon doggles” which translated into luxury buyers being frowned upon for their purchases hence changing buying behavior.